Customer Service Representative West Palm Beach

Customer Service Representative

Full Time • West Palm Beach
Benefits/Perks:
  • Initial and ongoing training 
  • Competitive compensation
  • Paid holidays and vacation
  • Indoor and comfortable working environment
  • Mondays - Fridays (No Nights, No Weekends!)

Company Overview:
A locally owned and nationally recognized Printing, Signage and Marketing Services company in Downtown West Palm Beach is looking for an experienced Customer Service Representative

We have a fast-paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.

We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Manufacturing, Real Estate, Contractors, and Construction. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer. 

This is where our Customer Service Team comes in!

Job Summary: 
Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

Responsibility Overview: 
  • Provide service to customers in our office, over the telephone, and by email. 
  • Help the customer by identifying their requirements and providing the services and products that best meet their needs. 
  • Show expertise by communicating with the customer about our products, services, and capabilities.
  • Ensure that all deadlines and requirements are met for each customer's unique project.
  • Manage projects during the entire lifecycle, from the initial quote until the project is produced and delivered.
Skills we are looking for:
  • A positive, very detailed oriented people pleaser
  • A willingness to be proactive and take action 
  • Excellent communication skills (verbal & written)
  • Strong computer skills
  • Team player that can work with others to deliver a project on time
Skills desired, but not required:
  • Previous experience in business to business 
  • Printing and signage experience 
  • Understanding of direct mail and automated marketing
  • Experience with PrintersPlan or similar print management software
Compensation: $20.00 - $24.00 per hour




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WHY SHOULD YOU JOIN US

 
Technology-driven product and service offerings that companies need
Training and guidance to help you succeed
Family-focused teamwork environment that supports personal development